Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. There are no returns on waterbased finishes. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For Shipping within the 48 States
Our standard Fedex Ground shipping will reach most of the east coast and midwest within two days! Select “Fedex Ground” at checkout.
Most orders placed by 12PM Monday through Friday will ship same day. Please allow an additional 2-5 days for standard delivery. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout.
Need to expedite an order? Simply choose Next Day or 2 Day shipping during checkout. Expedited orders placed online receive higher priority and will typically ship within 24 hours or by the end of the next business day. In most cases, orders placed before 12:00 PM EST will be shipped the same day. We recommend calling us at 757-333-0515 if you require delivery by a certain date. Delivery estimates provided for online orders are not guaranteed.
Delivery to Alaska, Hawaii and U.S. Territories:
We offer both USPS Priority Mail, FedEx and UPS shipping methods. A shipping quote for your order can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply.
International Delivery:
A shipping quote for most lightweight orders can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply. Please contact us if you need assistance with a freight quote.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.